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Email Testing Record June - 27 minutes. Black Lotus casino hold the following gambling licenses : Curacao eGaming - Black Lotus casino are licensed in Curacao but we are unsure which Master License holder is responsible for them.
As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.
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Bella Vegas. Big Dollar. Black Lotus. Casino Grand Bay. Grand Eagle. No updates since then. Show 1 similiar complaints with black points in total for this casino.
Player's withdrawal request was delayed without any explanation from the casino. The player's withdrawal request was successful but he didn't receive his winnings.
When he contacted the casino via email about it, they never responded to him. The live chat was also rude to him and didn't provide him with any relevant answer.
No further information is available. Delayed withdrawal process for unknown reasons. After that, the casino stopped responding to his emails and never received his winnings.
No other details are available ever since. The player from United States has requested a change of his Bitcoin address.
After we haven't received any answer from the casino for two weeks we had to mark this complaint as "unresolved". Player was accused of multiple account holdings.
In the end, the casino closed his account claiming he had more than one account at "Funky Fortunes" which the player couldn't know of.
Ever since there is no other information available. Black points: 50 25 for this casino. The player deposited some money but they didn't arrive at his player's account.
The casino promised to pay him back. The player deposited 0. The casino told the player that he would receive his money back but the player felt differently because they didn't have his BTC address.
A few days later, the player still didn't receive the funds. Disputed amount: 4. Show 1 similiar complaints with 50 black points in total 25 for this casino.
Complaints on related Lotus Asia Casino Same management. Delayed payment, status unknown. Black points: 37 18 for this casino. The payment process was delayed due to the complication with the payment method.
The player made a withdrawal request and had no other choice but to use a check as a payment method. After receiving the check with a delay, the player tried to cash it out in their bank.
However, they were informed that the check was fraudulent. The player contacted the casino and was promised they would receive the money on their Mastercard bank account but had to destroy the check first.
After doing so, the casino tried to avoid contact with the player and the player kept waiting for the money.
There is no update on this suspiciously acted casino. Complaints on related CryptoThrills Casino Same management.
Player's winnings have been voided. The player's winnings have been voided due to breaching casino terms. Disputed amount: mBTC real money.
Complaints on related Bella Vegas Casino Same management. Player's payout was delayed, then returned back to his account. He then asked for a new withdrawal.
The casino informed the player that they had a problem with their system but assured him he would get his winnings.
After some time, the player said he didn't receive his withdrawal but his money was returned to his account and then, he requested a new withdrawal.
There's no further information on whether the player received his winnings or not. Extremely delayed withdrawal request.
After he did so, he immediately sent the casino his documents for verification and waited. Four weeks later, he still didn't receive his winnings.
When he called the casino via provided phone number for Canadians, it simply didn't work. No further details are available ever since.
Black points: 3 1 for this casino. Player was unable to withdraw their winnings. Casino accused them of duplicate accounts and numerous bonus claims.
After depositing money, the player realized they made a mistake when typing in their email address. They asked the casino's support for help and were promised that the representative of the casino would delete their old account and they would open a new one.
Then the player made another deposit, claimed a bonus and after losing some money, they started winning. The wagering requirements were fulfilled so they decided to withdraw their winnings.
Soon after that, the casino at first accused them of duplicate accounts although they promised to delete the old account and then of numerous bonus claims.
The complaint remains unresolved. No update since then. Black points: 0. Player was charged double their deposit. The casino stated the money was refunded to them and they also rewarded them for the trouble.
The player made a deposit and was charged double. After that, they became frustrated because they had to wait for a refund for several weeks.
The casino stated all funds were paid back to the player and that they were rewarded a special bonus for the trouble.
No update since then is available. Technical glitch. Player found in the statement section they had lost before they even started playing the bonus.
The player received a bonus and even before they started to play, they had noticed in the statement section that it said they had already lost, probably due to a technical glitch.
The casino promised to look into the matter. Complaints on related Planet Casino Same management. Black points: 60 for this casino.
After a player made a win, it turned out he was from a country restricted to play. The player complained that he kept receiving emails from casino inviting him to play and informing him about the promotions, so the player started to play and won.
However, when he wanted to withdraw, he was informed that he couldn't do so because he comes from a country restricted to play.
The player didn't understand why he was able to make a deposit and play if he was from a restricted country. No reaction from the casino.
Complaints on related Fone Casino Same management. Insufficient evidence from casino. Declined payment.
The customer won at the casino using a bonus code and wanted to withdraw their winnings but the casino declined this payment, stating that the customer had an account on the casino's sister site on which they had used a coupon already and that this breached their bonus terms.